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  • The user can cancel the order placed anytime before the shipment. After the cancellation of the order the summary page will display the order summary. You can easily cancel the order by clicking the “Cancel” button.
  • In case you wish to cancel an order get in touch with our customer support team, in order to resolve the matter easily. They will assist you and will help cancel your order without any further delay. After the order is being cancelled you will get a conformation mail on your registered email id and phone number.
  • To cancel an order minimum time of 48 hours is required and the amount will be refunded thereafter along with the completion of all the formalities. With that you can then make other purchases from the website. Although in order to get the money back in the account it will take around 7 to 10 business days.
  • Further any order can also be cancelled because of the following reasons:
  1. There is any sort of technical issue.
  2. In case the product is not available.
  3. In case we detect any sort of fraud activity related to payment.

Return policy:

  • In case of any sort of manufacturing defect, you can notify to us within 72 hours. Thereafter our customer representatives will get in touch with you within 48 hours assisting you to the best.
  • We will only replace the product soon after the approval of the customer.
  • At our company we try to replace the product with the same article. Although we even reserve the right to replace the article with some alternative product in case it is out of stock or there is any other issue.
  • Any sort of damage after the delivery is not the sole authority of the company.

Terms and conditions related to the cancellation and refund:

  • The product purchased must always be in the original condition along with the original tags.
  • The replacement depends only in the case if the product is available.
  • The packing should be placed intact. No other packing should be applied.

For any queries related to cancellation and refund policies of the company, you can get in touch with our representatives at 011- 45635023

Email Id:- support@siddharthopticals.com